RedSands Campers Pty Ltd (ACN 609 480 177)
Last updated: 3rd January 2026
Privacy summary (plain English)
At RedSands Campers, we respect your privacy and take the protection of your personal information seriously.
We only collect information that is necessary to provide our services, manage vehicle hire bookings, meet legal requirements and improve your experience. This may include contact details, booking information, driver identification and limited vehicle usage data.
We never sell your personal information. We only share it with trusted partners where required to deliver our services, meet legal obligations or provide support during your hire.
If you are from Europe, your personal information is handled in accordance with the General Data Protection Regulation (GDPR). You have the right to access, correct or request deletion of your information at any time, subject to legal requirements.
You can contact us at any time with questions about your privacy or to exercise your rights.
1. Introduction
RedSands Campers Pty Ltd (ACN 609 480 177) (“RedSands Campers”, “we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also explains how we handle personal data for individuals located in the European Economic Area (EEA) and the United Kingdom in accordance with the General Data Protection Regulation (GDPR).
By accessing our website or using our services, you acknowledge that your personal information will be handled as described in this policy.
2. How we collect personal information
We may collect personal information through the following channels:
- Our website, including booking forms, enquiry forms and newsletter sign-ups
- Verified RedSands Campers social media pages
- Email, telephone or written correspondence
- Booking agents or travel partners
- In-person interactions
- Other lawful means where information is provided directly or indirectly to us
You may browse our website without identifying yourself. Where practicable, we allow anonymous or pseudonymous interaction; however, this is not always possible when providing vehicle hire services.
3. What personal information we collect
The personal information we collect depends on how you interact with us and may include:
- Name, email address, postal address and telephone number
- Date of birth and country of residence
- Driver’s licence details (including issuing country)
- Booking details (dates, locations, vehicle type)
- Payment and bond details
- Temporary local address during your hire
- Vehicle usage and telemetry data (such as location, distance travelled, speed, fuel consumption and driving behaviour, where applicable)
- Vehicle damage or incident reports
- Customer feedback, testimonials or complaints
- Marketing preferences
- Information about travelling companions where provided by you
If you provide personal information about another individual, you must ensure that they have consented to their information being provided to us.
4. Why we collect and use personal information
We collect and use personal information for the following purposes:
- To provide vehicle hire and related services
- To administer bookings, payments, bonds and insurance
- To comply with legal and regulatory obligations
- To manage safety, incidents and vehicle maintenance
- To respond to enquiries, feedback or complaints
- To improve our services and website
- To provide marketing communications where permitted by law
We will not use personal information for purposes unrelated to these without your consent or unless required by law.
5. Marketing communications
We may send marketing communications about RedSands Campers where permitted by law. You may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.
We use Mailchimp as our email marketing platform. Mailchimp may collect information about how you interact with emails using cookies and tracking technologies. For more information, please refer to Mailchimp’s privacy policy.
6. Cookies and analytics
We use cookies and similar technologies to analyse website usage and improve functionality.
- Google Analytics is used to collect anonymous usage data. Google Analytics cookies are retained for up to 26 months.
- Remarketing and social media cookies (such as Facebook/Meta) may be used to show relevant advertising.
You may manage or disable cookies via your browser settings or cookie consent tools on our website.
7. Disclosure of personal information
We may disclose personal information to:
- Insurers
- Government authorities and law enforcement agencies
- IT service providers and contractors
- Professional advisers (including accountants, auditors and lawyers)
- Service partners involved in delivering your hire experience
We do not sell personal information to third parties.
8. Overseas disclosure of personal information
Your personal information may be disclosed to overseas recipients, including service providers who store data outside Australia.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.
9. Data security and retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and regulatory obligations.
No system is completely secure; however, we continuously review and improve our security practices.
10. Access, correction and deletion
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We may require proof of identity.
Requests will be handled within a reasonable timeframe, subject to legal requirements.
11. GDPR – European Economic Area and United Kingdom residents
If you are located in the EEA or the United Kingdom, your personal data is processed in accordance with the GDPR.
Lawful bases for processing may include:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (such as service improvement and fraud prevention)
- Consent, where required
Your rights under GDPR include:
- Access to your personal data
- Correction of inaccurate data
- Deletion of personal data (subject to legal requirements)
- Restriction or objection to processing
- Data portability
- Withdrawal of consent at any time
You may exercise these rights by contacting us.
12. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
14. Contact us
If you have any questions about this Privacy Policy or your personal information, please contact:
Privacy Officer
RedSands Campers Pty Ltd
PO Box 271, North Perth WA 6906
Email: res@redsandscampers.com.au
Phone: +61 8 6149 8555