Frequently Asked Questions
Here you’ll find answers to common questions about travelling with RedSands Campers, from vehicle details and bookings to pick-up, drop-off and on-road support.
Here you’ll find answers to common questions about travelling with RedSands Campers, from vehicle details and bookings to pick-up, drop-off and on-road support.
You can complete a booking here, give our friendly reservations team a call on +61 8 6149 8555, or send us an email at res@redsandscampers.com.au
Use our get a quote function on our website to check availability. You can also directly contact our reservations team to confirm that your dates are available. We strongly encourage people to check availability of campers before booking flights.
If your plans are flexible, we can provide alternative options and hopefully find something that works for you. We can also add you to our waitlist and will get in touch if your dates become available.
Please book your vehicle first to avoid disappointment. Our vehicles are often booked well in advance, especially for popular holiday periods.
We offer a full range of camping and touring vehicles - from Rooftop Campers to Walk-In Campers, and from 2WD Campervans and Motorhomes to a 4WD Prado, which is perfect if you'd like to stay in fixed accommodation during your trip.
For a full overview of all inclusions, please refer to our handy comparison table.
You can secure your booking by paying a A$2,000 deposit via credit/debit card. RedSands will then deduct the remaining balance due 55 days prior to travel from this card. Standard credit card charges apply. We also have the option of transferring funds to our Australian bank account via international transfer, which we recommend Wise for.
At the time of booking, we recommend you take out the highest level of personal travel insurance for your trip, as RedSands is unable to act as a travel insurer if you are unable to travel.
All drivers must be at least 25 years old.
RedSands Campers offers unlimited kilometres so you can freely explore without being limited to short distances each day, or extra kilometre fees.
We will try our best to accommodate any change requests (e.g. dates, locations or vehicle type) but we cannot guarantee there will be availability. Please refer to our Terms and Conditions for any fees and/or charges that may apply to changing a booking.
The good thing about choosing a RedSands vehicle, is that everything is included – chairs, tables, bedding, fully equipped kitchen, safety equipment. At first glance our competitors rates may seem cheaper, but when you add all the extra’s that should come with your vehicle, there is often little difference. One big difference is that with a RedSands you are getting the best equipped hire vehicle available!
After booking, the only remaining payment is the Security Bond or the credit card authorisation linked to your selected Wander Far Liability Reduction Option (if chosen). The credit card must be in the name of the main hirer or an approved additional driver, and that cardholder must be present at vehicle pick-up.
Please note that if you are unable to provide the required Bond or authorisation at pick-up, we will unfortunately be unable to release the vehicle. For our international guests: please ensure your bank is aware of your travel plans and that your card is enabled for transactions with Australian merchants.
The bond over our beloved 4WD Campers, Motorhomes 'The Frontier' and Land Cruiser Prado’s is AUD$5,000. The bond over our Campervans 'The Cruiser' is AUD$2,500.
Whilst our terms state we have up to 21 days to return the bond to you, we always aim to return within 10 business days. Of course, in the unfortunate event of any damage occurring, we will need to get quotes to bring the vehicles back to pre-hire condition so this is where delays may occur. Our friendly team will always keep you informed throughout this process.
Yes, we have our ‘Wander Far’ liability reduction option (LRO) available. More information can be found here.
We do! These can be added to your booking free of charge. You can add them yourself if you book via our website, or simply let our Reservations Team know prior to pick-up, and they'll add them for you.
Unfortunately not. Animals of any kind (excluding registered service animals) are prohibited from traveling in our vehicles.
No, our vehicles are not. This means it's not permitted to tow any items like camper trailers, caravans etc. with any of our vehicles.
Our depots run on an appointment schedule so your collection time is confirmed with you via email prior to your trip.
Please pick up the vehicle at the depot you have selected. You can find the address and pick-up time in your confirmation email. We also send a reminder email and SMS two days before your hire begins.
One of our friendly depot staff will process all the paperwork and then run through a detailed demonstration of the vehicle. This demonstration will familiarise you with all of its great features and get you comfortable prior to departure. Please allow between 1 and 1.5 hours for this process, or 45 minutes if you hire a 4WD Prado.
Our reservations team will contact you prior to your journey to collect your drivers license details. However we recommend you bring your national driver’s license along for all people who plan on driving the vehicle and a credit card that is is as security for the hire. If your driver's license was not issued in Australia, an International Drivers Permit is also required to legally drive in Australia. Please note RedSands Campers only requires your national driver's licence though.
Absolutely! We offer free luggage storage. Just leave your items with us, and we’ll keep them safe for you until you pick them up again.
Please note we are unable to send any luggage to one of our other depots, your home address or hotel. This means you will need to organise pick-up of your luggage yourself.
We are not able to provide the vehicle registration number before you pick up your vehicle, as last-minute changes can happen. If you need to fill out a vehicle registration number to book a campground or ferry, providers usually accept any booking without problems if you state 'Hire vehicle'.
We do! All depots have a small shop with handy items like mozzie spray, beach towels, caps, can inverters and more.
At our Perth and Broome depots, we also stock 4-Week Western Australia Parks Passes. These can be purchased during the pick-up appointment, or added to your booking prior to pick-up and cost $70.
We have 24/7 phone support available and advise calling us when you need assistance. Our team are well trained and very knowledgeable, so that they may guide you through any support required during your trip. Our operations team can be contacted on +61 8 6149 8555 (please choose menu option '2').
Please get in touch with our reservations team for questions about extending your travels. Please note that extensions and location changes may not be possible if we already have bookings scheduled after yours.
One great thing about booking with RedSands is that there are very few restrictions on travel locations or roads. With one of our 4WDs, you are allowed to drive on any formed track and there are no extra fees for driving in remote areas or off road.
To keep the vehicles in top condition we do have a few areas that cannot be driven in, they are:
If you hire 2WD Campervan 'The Cruiser' or Motorhome 'The Frontier', off-road driving is not permitted. You may however travel on well-maintained unsealed roads for up to 12 kilometres one-way to access recognised campgrounds and National Parks.
This information is included in the booking Terms and Conditions.
You may need special permission or permits to drive on Aboriginal land or other areas. We recommend calling ahead to the local Visitor Centre to confirm and to apply for the appropriate permits if needed. Please abide by all relevant laws when travelling in a RedSands.
Yes you can and we encourage it! Our 4WDs are specially upgraded for off road driving with long-range fuel tanks, upgraded off-road suspension, and high-quality tyres.
Please note 'The Cruiser' and 'The Frontier' are designed for on-road driving, so those vehicles cannot be taken on the Gibb River Road.
Absolutely! You are permitted to drive on the beach with any of our 4WDs as long as driving is permitted, however it is entirely at your own risk. Please keep an eye out for marked signs and lower your tyre pressure to reduce impact on the environment. As per our booking Terms and Conditions, you must not drive below the high tide mark (also referred to as the mean high water springs mark).
Please note the vehicle must not come into contact with salt water, under any circumstances.
Our 2WDs 'The Cruiser' and 'The Frontier' cannot be taken onto the beach
Yes, you can camp on the beach with your 4WD so long as it’s allowed. Please check with the local visitors centre or local shire council to confirm that camping is allowed.
We recommend booking campgrounds in advance as popular spots can book out far in advance, especially during Australian school holiday periods. If you're quite flexible and don't have any 'must-stays' on your list, outside of school holiday periods it's usually fine to be a bit more spontaneous and decide on where to stay on the day itself, or to book 1-2 days in advance.
If in doubt, we recommend emailing or calling the campground during your trip planning stage, to check with them if they usually require bookings or have space for spontaneous 'drive-ins'.
You sure can! We offer a free linen exchange service at any of our depots. Please note this is on an appointment basis only, to ensure great service.
All RedSands vehicles come equipped with a Personal Locater Beacon (PLB). These are small, handheld devices that can be activated in a life threatening situation. Doing so will notify emergency services who will work with RedSands to respond to your emergency situation. We suggest taking this with you and placing in your backpack when hiking.
Vehicles also come with first aid kits, snake bite kits and a UHF radios.
A satellite phone can be added to your booking at an additional daily charge. The exact cost depends on the length of your hire. Please contact our friendly Reservations Team about this.
All our 4WDs include a snatch strap, shackle, jack, shovel and under bonnet air compressor.
As our 2WD Campervans and Motorhomes are designed for on-road driving, no recovery gear is included apart from a jack.
The spare tyre capacity depends on the product category.
Our 4WD Rooftop Campers have 3 spare tyres, our 4WD Prado's and Wanderer range have 2 spare tyres, and our 2WD Campervans and Motorhomes have 1.
Before every hire! At RedSands Campers, we leave 3 working days between each hire to ensure there is sufficient time to get the vehicle checked by our partner mechanics and tyre and windscreen suppliers, and to allow for a full, comprehensive clean and inventory check. They are also serviced every 10,000 kilometres.
All our vehicles are equipped with trackers, so we know where they are in case help is needed. We can also access information on battery health of each vehicle remotely via our tracking system.
Our depots run on an appointment schedule so your drop off time is confirmed with you via email prior to your trip. Please keep to this time so that you are not kept waiting for staff to finish attending to other guests.
Yes, please return in a clean condition and refer to your in-vehicle client guide for example photos and the addresses of the local car wash. As a minimum, the vehicles need an outside wash and a vacuum inside to remove sand, dirt, and dust.
The diesel tank will be full on departure and needs to be full when you return the vehicle. The 2 kg gas bottles are complimentary so they do not need to be filled and neither does the water tank.
The return process should take around 15 – 20 minutes. This gives us time to discuss your adventure and also seek your valuable feedback on your RedSands vehicle.
Our Campers, Campervans and Motorhomes include everything you will need on the road including tables, chairs, full kitchen, bed linen, safety equipment and more. For an itemised list, please refer to the vehicle fact sheets which can be found here.
There's no need for that!
Our 4WD Campers are equipped with a dual battery system that powers all accessories. It usually recharges fully with 3-4 hours of driving, and via your portable solar blanket (5 Person Rooftop Campers) or solar panel mounted on the roof (all other 4WD Campers).
Our 2WD Campervans and 2WD Motorhomes have an inverter and all accessories except the air-conditioning work without needing an external power source. The battery usually fully recharges with 3-4 hours of driving, or via your solar panel mounted on the roof.
This gives you the ability to camp remotely or on unpowered sites, and provides more flexibility and freedom when choosing camp sites.
Yes, each 4WD Camper, 2WD Campervan and 2WD Motorhome includes a custom-designed built-in kitchen. Please visit our product fact sheets via our Vehicles page to see all of the great inclusions.
Each Rooftop Camper and The Wanderer 'Outback' includes 2 pre-filled 2kg gas bottles for cooking. We do not charge for refills upon return of the camper however if you need to refill these during your trip, it is your responsibility. The cost is usually about AUD$15 per gas bottle and available at local service stations or hardware stores in country towns across Australia.
As our Wanderer ‘Luxe’ 4WD Camper, Campervan 'The Cruiser' and Motorhome 'The Frontier' have induction cooking, no gas bottles are included with these campers.
Please do not exchange the RedSands gas bottles for other gas bottles as ours are specifically designed to fit in our vehicles.
Our vehicles include a quality fridge that will run off the dual-battery system mentioned above.
Our Motorhome 'The Frontier' is fully self-sufficient and comes with a toilet and shower cubicle.
Our Wanderer 'Luxe' Campers come with a portable toilet and privacy tent. These items can be added as an additional item to all other vehicles at a small additional cost.
All 4WD Campers come with a 12 V portable shower - perfect for a quick rinse after a swim in the ocean, or after a dusty day of exploring!
Please note many campgrounds in Australia come with basic toilet facilities. This information is usually available when booking your campground.
The freshwater tanks are pre-filled with drinking water before you depart and can be re-filled during your hire. They don't need to be re-filled prior to your drop-off appointment.
Please note carrying spare fuel in jerrycans is not allowed.
The hard shell roof tent is 1.98 m x 1.4 m.
The fold-over roof tent on the front of our 5 person campers is slightly bigger at 2.2 m x 1.6 m – ideal for taller adults or up to three smaller children.
The two tents on the 5 Person Rooftop Campers can be set up in 7 minutes. The 2 Person Rooftop Camper hardshell tent can be set up within 2 minutes. In the demonstration we will go through the full set up and pack down procedure. Beds are pre-made prior to hire for your convenience.
All our camping vehicles come with multiple charging points.
A 12 V accessory is provided with all camping vehicles. This accessory has one USB-A and one USB-C port.
If you're travelling in a vehicle without a 240 V power outlet, you can bring an inverter, or purchase a can inverter at our depot shop.
Our Land Cruiser Prado 4WDs include a 32 L Engel fridge, dual-battery system, awning, chairs, safety gear and more. For a complete itemised list, please refer to the vehicle fact sheet which can be found here.
Our Land Cruiser Prado 4WDs have 150 L diesel tanks.
Please note carrying spare fuel in jerrycans is not allowed.
Whilst we don't recommend doing this, it is possible. Please note that only part of the roof rack is available for storage, as one of the spare tyres is located on there too.
Please also note you need to provide your own ratchet straps, and any damage to the roof rack is not covered by any of our liability options.
Your 4WD Prado has 12 V and USB-A connections in the cab, as well as a 12 V connection in the back (where the fridge is located).
A 12 V accessory is provided with your vehicle. This accessory has one USB-A and one USB-C port.