Frequently Asked Questions
Use our get a quote function on our website to check availability. You can also directly contact our reservations team to confirm that your dates are available. We strongly encourage people to check availability of campers before booking flights.
If your plans are flexible, we can provide alternative options and hopefully find something that works for you. We can also add you to our waitlist and will get in touch if your dates become available.
Please book your camper first to avoid disappointment. Our campers are booked well in advance, especially for popular holiday periods.
All drivers must be at least 25 years old.
We ask for a $1,000 deposit to secure your booking whilst the balance is due 14 days prior to travel. We have introduced special payment and cancellation terms in relation to COVID related travel restrictions that make it easier for you to book with confidence. These are located here.
You can pay for your booking via credit card or bank transfer.
The good thing about choosing a RedSands Camper or Land Cruiser Prado, is that everything is included – chairs, tables, bedding, fully equipped kitchen, safety equipment. At first glance our competitors rates may seem cheaper, but when you add all the extra’s that should come with your vehicle, there is often little difference. One big difference is that with a RedSands you are getting the best equipped 4WD hire vehicle available.
On the day of pick up, you will need to pay the applicable bond or liability reduction option that you have selected.
RedSands Campers offers unlimited kilometres so you can freely explore without being limited to short distances each day, or extra kilometre fees.
We will try our best to accommodate any change requests (e.g. dates, locations or vehicle type) but we cannot guarantee there will be availability. We do not charge any change fees as we know sometimes the best made plans can change.
The bond over our beloved campers and Land Cruiser Prado’s is $5,000. Whilst our terms state we have up to 21 days to return the bond to you, we always aim to return within 10 business days. Of course, in the unfortunate event of any damage occurring, we will need to get quotes to bring the vehicles back to pre-hire condition so this is where delays may occur. Our friendly team will always keep you informed throughout this process.
Yes, we have our great ‘Wander Far’ liability reduction options (LRO) available for hires 14 days or longer. More information can be found here.
Unfortunately not. Animals of any kind (excluding registered service animals) are prohibited from traveling in our vehicles.
Our depots run on an appointment schedule so your collection time is confirmed with you via email prior to your trip.
Please pick up the vehicle at the depot you have selected. You can find the address and pick up time in your confirmation email. We also send a reminder SMS the day before your hire begins.
One of our friendly depot staff will process all the paperwork and then run through a detailed demonstration of the camper. This demonstration will familiarise you with all of its great features and get you comfortable prior to departure. Please allow between 1 and 1.5 hours for this process.
The process is very similar to the camper process described above, although the duration of the demonstration process is shorter. Please allow 30 – 45 minutes.
Please bring your driver’s license for all people who plan on driving the vehicle and a credit card that will be used as security for the hire. If your drivers license was not issued in Australia, an International Drivers Permit is also required.
Our campers include everything you will need on the road including tables, chairs, full kitchen, bed linen, safety equipment and more. For an itemised list, please refer to the vehicle fact sheets which can be found here.
No, our campers feature a dual-battery system that recharges as you drive or via a solar panel, depending on your vehicle type. This gives you the ability to camp remotely or on unpowered sites. This provides more flexibility and freedom when choosing camp sites.
All RedSands vehicles come equipped with a Personal Locater Beacon (PLB). These are a small, handheld devices that can be activated in a life threatening situation. Doing so will notify emergency services who will work with RedSands to respond to your emergency situation. We suggest taking this with you and placing in your backpack when hiking. Vehicles also come with First Aid Kits and our premium range vehicles also have UHF radios.
Our campers include a quality fridge that will run off the dual-battery system mentioned above.
Our campers include 80 litres of integrated water storage, so there’s no messing around with jerry cans during your hire. This water storage is pre-filled with fresh drinking water before you depart.
All Campers are fitted with long range diesel tanks that hold 142 litres.
The hard shell roof tent is 1.98 m x 1.4 m.
The fold-over roof tent on the front of our 5 person campers is slightly bigger 2.2 m x 1.6 m – ideal for taller adults or up to three smaller children.
The two tents on the 5 person campers can be set up in 7 minutes. The two person camper hardshell tent can be set up within 2 minutes. In the demonstration we will go through the full set up and pack down procedure. Beds are pre-made prior to hire for your convenience.
All of our vehicles have a minimum of 2 spare tyres.
Our Land Cruiser Prado 4WD’s include an Engel fridge, dual-battery system, awning, chairs, safety gear and more. For a complete itemised list, please refer to the vehicle fact sheet which can be found here.
Our Land Cruiser Prado 4WDs have 150 litre diesel tanks.
All of our Land Cruiser Prado 4WDs have 2 spare tyres.
We have 24/7 phone support available and advise calling us when you need assistance. Our team are well trained and very knowledgeable, so that they may guide you through any support required during your trip.
Please get in touch with our reservations team for questions about extending your travels. Please note that extensions and location changes may not be possible if we already have bookings scheduled after yours.
One great thing about booking with RedSands is that there are very few restrictions on travel locations or roads. You are allowed to drive on any formed track and there are no extra fees for driving in remote areas or off road.
To keep the vehicles in top condition we do have a few areas that cannot be driven in, they are:
* Along the Canning Stock Route, WA
* Fraser Island, QLD
* Along the Old Telegraph section of Cape York, QLD
* Across the Yardie Creek in Cape Range National Park, WA, regardless if there is water in the creek or not
* Below the high tide mark on any beach, or where the vehicle will be exposed to salt water of any kind including salt lakes
* On any unformed track
This information is included in the booking Terms and Conditions.
You may need special permission or permits to drive on Aboriginal land or other areas. We recommend calling ahead to the local Visitor Centre to confirm and to apply for the appropriate permits if needed. Please abide by all relevant laws when travelling in a RedSands.
Yes you can and we encourage it! Our campers are specially upgraded for off road driving with long-range fuel tanks, upgraded off-road suspension, and high-quality tyres.
Yes you are permitted to drive on the beach as long as driving is permitted, however it is entirely at your own risk. Please keep an eye out for marked signs and lower your tyre pressure to reduce impact on the environment. As per our booking Terms and Conditions, you must not drive below the high tide mark (also referred to as the mean high water springs mark).
Yes, you can camp on the beach so long as it’s allowed. Please check with the local visitors centre or local shire council to confirm that camping is allowed.
Yes, each camper includes a custom-designed built-in kitchen. Please visit our product fact sheets on each of our vehicle pages to see all of the great inclusions.
Each camper hire includes 2 pre-filled 2kg gas bottles for cooking. We do not charge for refills upon return of the camper.
Our depots run on an appointment schedule so your drop off time is confirmed with you via email prior to your trip. Please keep to this time so that you are not kept waiting for staff to finish attending to other clients.
Yes, please return in a clean condition and refer to your in-vehicle client guide for example photos and the addresses of the local car wash. As a minimum, the vehicles need an outside wash and a vacuum inside to remove sand, dirt, and dust.
The diesel tank will be full on departure and needs to be full when you return the vehicle. The 2 kg gas bottles are complimentary so they do not need to be filled and neither does the water tank.
The return process should take around 15 – 20 minutes. This gives us time to discuss your adventure and also seek your valuable feedback on your RedSands vehicle.